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Please select from the list below what you would like to call us about:
Complaints
Van Insurance
Tradesman Insurance
Shop Insurance
Residential Landlord Insurance
Commercial Property Insurance
Business from Home Property Insurance
Office & Surgery Insurance
Pubs & Restaurants Insurance
Hotels Insurance
Car Insurance claims
Breakdown cover
European breakdown cover
Home Insurance
Family Legal Protection
Home Response 24
Home security
Travel Insurance
Travel Insurance claims
Pet Insurance
Life Insurance
Critical Illness Insurance
Mortgages
Loans
Savings
Cash Mini ISA's
Stocks and Shares ISA's
Calls recorded. Conditions apply. Calls from a BT landline charged at local rate. Calls from other networks may vary.
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Our promise to you is that we will always be fair and reasonable whenever you need the protection of the policies and that we will act quickly to provide that protection.
Should there ever be an occasion when you feel that we have failed to honour our promise, we will do everything possible to ensure that your complaint is dealt with quickly and fairly.
If you wish to make a complaint please view our complaints procedure or you can call us on the numbers listed below.
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Lines open: 8am-9pm Monday to Friday, 9am-5pm Saturday and 10am-5pm Sunday
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| Van Insurance general enquiries |
0845 246 3761 |
| For help with your online quote |
0845 246 8701 |
| If you are already a Direct Line for business customer |
0845 246 8706 |
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Lines open: 8am-8pm Monday to Friday, 9am-5pm Saturday and 10am-4pm Sunday
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| Tradesman Insurance general enquiries |
0845 303 1761 |
| For help with your online quote |
0845 303 1756 |
| If you are already a Direct Line for business customer |
0845 303 1760 |
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Lines open: 8am-8pm Monday to Friday, 9am-5pm Saturday and 10am-4pm Sunday
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| Shop Insurance general enquiries |
0845 303 1762 |
| For help with your online quote |
0845 303 1756 |
| If you are already a Direct Line for business customer |
0845 303 1760 |
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Lines open: 8am-8pm Monday to Friday, 9am-5pm Saturday and 10am-4pm Sunday
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| Residential
Property Insurance general
enquiries |
0845 303 1763 |
| For help with your online
quote |
0845 303 1756 |
| If you are already a Direct Line for business customer |
0845 303 1760 |
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Lines open: 8am-8pm Monday to Friday, 9am-5pm Saturday and 10am-4pm Sunday
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| Commercial Property Insurance general enquiries |
0845 303 1764 |
| For help with your online quote |
0845 303 1756 |
| If you are already a Direct Line for business customer |
0845 303 1760 |
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Lines open: 8am-8pm Monday to Friday, 9am-5pm Saturday and 10am-4pm Sunday
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| Business from Home Insurance general enquiries |
0845 303 1739 |
| For help with your online quote |
0845 303 1756 |
| If you are already a Direct Line for business customer |
0845 303 1760 |
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Lines open: 8am-8pm Monday to Friday, 9am-5pm Saturday and 10am-4pm Sunday
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| Office & Surgery Insurance general enquiries |
0845 303 1740 |
| For help with your online quote |
0845 303 1756 |
| If you are already a Direct Line for business customer |
0845 303 1760 |
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Lines open: 8am-8pm Monday to Friday, 9am-5pm Saturday and 10am-4pm Sunday
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| Pubs & Restaurants Insurance general enquiries |
0845 303 1741 |
| For help with your online quote |
0845 303 1756 |
| If you are already a Direct Line for business customer |
0845 303 1760 |
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Lines open: 8am-8pm Monday to Friday, 9am-5pm Saturday and 10am-4pm Sunday
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| Hotel Insurance general enquiries |
0845 303 1742 |
| For help with your online quote |
0845 303 1756 |
| If you are already a Direct Line for business customer |
0845 303 1760 |
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Lines open: 8am-9pm Monday to Friday, 9am-5pm Saturday and 10am-5pm Sunday
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| Car Insurance general enquiries |
0845 246 3761 |
| For help with your online quote |
0845 246 8701 |
| If you are already a Direct Line customer |
0845 246 8706 |
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Lines open: 8am-9pm Monday to Friday, 9am-5pm Saturday and 11am-5pm Sunday
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| Need to make a claim |
0845 246 8707 |
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Make a claim online |
| 24 Hour Accident Recovery Hotline |
0800 269 015 |
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Find another number |
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Lines open: 8am-9pm Monday to Friday, 9am-5pm Saturday and 10am-5pm Sunday
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| Customer Hotline |
0845 246 8702 |
| Already a Customer |
0845 246 8708 |
Have you broken down?
(24 Hour Emergency Line) |
UK
0800 590 590 |
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Europe
+44 (0) 113 390 5300 |
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Find another number |
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Lines open: 8am-9pm Monday to Friday, 9am-5pm Saturday and 10am-5pm Sunday
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| Need European breakdown cover? |
0845 246 0940 |
Have you broken down?
(24 Hour Emergency Line) |
Europe
+44 (0) 113 390 5300 |
Need to make a travel Insurance claim?
Lines open:9am-5pm Monday to Friday |
0845 246 8711 |
| 24 Hour Emergency Line |
+44 870 241 4628 |
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Find another number |
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Lines open: 8am-9pm Monday to Friday, 9am-5pm Saturday and 10am-5pm Sunday
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| Home Insurance general enquiries |
0845 246 3564 |
| For help with your online quote |
0845 246 8703 |
| If you are an existing Direct Line customer |
0845 246 8709 |
| Need to make a claim? |
0845 246 8710
Make a claim online |
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Find another number |
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Lines open: 8am-9pm Monday to Friday, 9am-5pm Saturday and 10am-5pm Sunday
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| Customer Hotline |
0845 246 8703 |
| Need to make a Legal Claim? |
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| Call our Legal Advice Line: |
0845 601 2945 |
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Find another number |
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Lines open: 8am-9pm Monday to Friday, 9am-5pm Saturday and 10am-5pm Sunday
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| To arrange membership or for more information |
0845 246 1999 |
| Already a customer? |
0845 246 3999 |
Emergency Call-Out
(Lines are open 24 Hours/Day) |
0845 246 0999 |
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Find another number |
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Security Alarms
Lines open 9am-5.30pm Monday to Friday |
0845 246 0934 |
Lockshop
Lines open 9am-5pm Monday to Friday |
01454 326655 |
Approved safes
Lines open 9am-5.30pm Monday to Friday |
0800 975 8120 |
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Find another number |
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Lines open: 8am-9pm Monday to Friday, 9am-5pm Saturday and 10am-5pm Sunday
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| Customer Hotline |
0845 246 8704 |
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Find another number |
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Lines open: 8am-9pm Monday to Friday, 9am-5pm Saturday and 10am-5pm Sunday
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| Customer Hotline |
0845 246 8705 |
Need to make a claim?
(9am-5pm Monday to Friday) |
0845 246 8712 |
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Find another number |
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Lines open: 8am-8pm Monday to Friday and 9am-5pm Saturday
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| Customer Hotline |
0845 246 8080 |
| Already a Customer? |
0845 246 8123 |
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Find another number |
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Lines open: 8am-8pm Monday to Friday and 9am-5pm Saturday
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| Customer Hotline |
0845 246 8080 |
| Already a Customer? |
0845 246 8123 |
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Find another number |
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Lines open: 8am-9pm Monday to Friday, 9am-8pm Saturday and 11am-5pm Sunday
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| Customer Hotline |
0845 246 8165 |
| Already have a Mortgage with us? |
0845 246 8166 |
| Customer Information Line |
0845 246 8003 |
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Find another number |
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Lines open: 8am-9pm Monday to Friday, 9am-5pm Saturday and 10am-5pm Sunday
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| Customer Hotline |
0845 246 8163 |
| Already have a Loan with us? |
0845 246 8164 |
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Find another number |
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Lines open: 8am-8pm Monday to Friday, 9am-5pm Saturday
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| Customer Hotline |
0845 246 8167 |
| Already have Savings with us? |
0845 300 1230 |
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Find another number |
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Lines open: 8am-8pm Monday to Friday, 9am-5pm Saturday
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| Customer Hotline |
0845 246 8167 |
| Already a Customer? |
0845 300 1230 |
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Find another number |
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Lines open: 8am-8pm Monday to Friday, 9am-5pm Saturday
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| Customer Hotline |
0845 246 8282 |
| Already a Customer? |
0845 605 0171 |
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Find another number |
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