What if I don't have an email address? You will need to enter a valid email address to obtain a quote. If you do not have an email address you can still obtain a quote and buy a policy by calling us on 0845 303 1756. Calls may be recorded.
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How long is a quote valid for? Your quote will be valid for 30 days from the day you receive it.
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How far in advance can I get a quote? You can get a quote up to 30 days in advance.
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What if I don't know the date of my claim? If you are unsure of the date of your claim(s) please contact your current or previous insurance provider to find out. Alternatively you can enter an approximate date and then contact us on 0845 303 1760 to amend your claims details with the correct information. Calls may be recorded.
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What if I don't know the amount of my claim? If you are unsure what the amount of your claim(s) is please contact your current or previous insurance provider to find out. Alternatively you can enter an approximate cost and then contact us on 0845 303 1760 to amend your claims details with the correct information. Calls may be recorded.
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What if the cause of my claim is not there? If you can not find the cause of you claim from the list provided, please contact us on 0845 303 1756 for help. Calls may be recorded.
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How many claims can I have? You can provide us with up to four claims within the last 3 years. In the majority of cases we will be able to help, but our ability to provide a quote will depend on the information you supply. Unfortunately, if you have more than four claims we will not be able offer a quote
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What are the exclusions on this policy? Please refer to the policy summary document where we detail the general exclusions. For more details please refer to your policy wording or call our customer services department on 0845 303 1756. Calls may be recorded.
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What are the standard excesses? Your individual excesses will be found in the 'Your Summary' page when you have completed the quote details or alternatively please call us on 0845 303 1756. Calls may be recorded.
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Do you accept cheques or cash? No, we only accept payments by direct debit and credit/debit cards. Cards that are accepted are MasterCard, Visa Electron, Visa, Maestro and Solo card.
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What does public liability cover? This provides protection against your legal liability for death or bodily injury (other than to an employee) and / or loss or damage to third party property arising out of the operation of your business.
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What does employer's liability cover? This protects you against claims for compensation from employees following injury for which you are legally liable
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What if I haven't got a business name? If you do not have a business name then please enter your full name instead.
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I'm not a Shop, Tradesman or Property Owner can I insure with Direct Line for Business? We only provide insurance solutions for Tradesman, Shop, Landlord Insurance & Commercial Landlord Insurance at present. We are in the process of developing some additional products.
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Your Business

Can you cover my van under the shop policy? Unfortunately your van is not covered under our shop policy however Direct Line does offer van insurance as a separate product. If you would like to get a quote you can do this online or call us on 0845 303 1756. Calls may be recorded.
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Why do you only ask for my postcode at quote stage
This is to save you time. If you decide to accept a quote then we will ask for your full address later on in the process.
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What if my trade is not on the list? If you can not find your exact trade, or one that best matches what you do, on the list provided please call us on 0845 303 1756. Calls may be recorded.
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What do I do if I have multiple trades? You have the option to input up to three trades so that we can fully understand your business. If you need some help selecting the right trade or you have more than 3 trades under one policy please call us on 0845 303 1756. Calls may be recorded.
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How many trades can I have on this policy? You can select up to a maximum of 3 trades on your policy.
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What covers are available under this product? Our policy provides the following as standard:

Contents including Stock
Business Interruption
Public liability, products liability and employers' liability
Glass Breakage
Goods In Transit
All Risks on Fixed External Signs
Money
Personal Accident (Assault)
Equipment Breakdown

You can also insure:

Buildings
Hairdressers Treatment
Loss of Licence
Personal accident

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