Boiler warning to landlords: winter's not over

Boiler warning to landlords: winter's not over

  • February is the record month for broken down boilers – repair claims 163 per cent higher than the monthly average
  • 27 per cent increase in claims on broken boilers between winter 2014/15 and winter 2015/16
  • Average pay-out on a broken down boiler stands at almost £1,200

London, 25th January 2017: New analysis1 by landlord insurer Direct Line for Business reveals February is the peak month for boiler repair claims, up 163 per cent compared to the monthly average. Last winter the insurer saw a 27 per cent increase in claims on broken down boilers compared to the previous year, and with the Met Office recently issuing a severe weather warning for the UK2, this winter could see even more claims being made.

With the average malfunctioning boiler costing almost £1,200 to fix, Direct Line for Business is advising landlords that prevention is better than cure and that they shouldn’t be complacent despite surviving sub-zero winter temperatures.

Christina Dimitrov, Business Manager at Direct Line for Business said: “Being caught out without heating in the winter can be particularly unpleasant, so landlords should make sure their properties have fully serviced boilers to help ensure their tenants don’t have heating issues. Landlords are legally responsible for securing a safety certificate for gas appliances each year and they also need to ensure the heating and hot water systems are maintained and functioning properly.”

“Direct Line for Business offers boiler cover as standard with buildings insurance, and as long as the damage is not due to wear and tear, we’ll pay the cost of repairing or replacing a broken down boiler. Plus, we’ll provide tenants with portable heaters to help them try and stay warm while the issue is being fixed.”

Direct Line for Business has put together the following top tips for boiler maintenance this winter:

  • Keep your heating on low: Sudden cold temperatures can freeze your boilers external condensate pipe which could cause your boiler to stop working. Insulating the pipes can help or try keeping the heating on low when it’s very cold.
  • Bleeding your radiators: If your property isn’t getting as warm as you think it should be, there may be air trapped inside the radiators. Releasing air from the system is simple but you will need a key which can slot into the radiators bleed valve. If you still have a problem after doing this, you may need to call in the professionals.
  • Keep your boiler maintained: Make sure you service your boiler and keep it maintained in accordance with the manufacturer’s recommendations. Check regularly for any warning signs such as leaks, cracks or noises as the sooner you can identify a problem, the easier it will be to fix.

If you’re considering buying a rental property and would like more information on the responsibilities and obligations associated with being a landlord, or for more tips and guidance, please visit the Landlord Knowledge Centre:

Notes to editors

1 Analysis of Direct Line for Business’s claims data, November 2011 – June 2016. Winter months cover December to February.

2 Met Office press release issued 11th January 2017

Citigate Dewe Rogerson
Antonia Green
Tel: 020 7282 2967

Direct Line Group
Jade Trimbee
PR Manager
Tel: 01372 839 452
Mobile: 07825 315 931

Direct Line for Business

Launched in 2007 Direct Line for Business provides a range of insurance products for the small business sector direct by phone or online.

Direct Line for Business insurance policies are underwritten by U K Insurance Limited, Registered office: The Wharf, Neville Street, Leeds LS1 4AZ. Registered in England and Wales No 1179980. U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Direct Line for Business and U K Insurance Limited are both part of Direct Line Insurance Group plc.

Customers can find out more about Direct Line for Business products or get a quote by calling 0345 301 4827 or visiting

Landlord Insurance Press Release

Added: 25th Jan 2017