Frequently asked questions

About Professional Indemnity Insurance

  • Q What is Professional Indemnity and what does it cover?

    Professional Indemnity insures professionals and businesses against claims made by clients for financial loss or reputational damage due to negligent advice, design or services. The policy covers your legal costs for defending the claim as well as any compensation paid out.

    It specifically also insures you for:

    • Breach of professional duty is when you or your business has a duty of care to a client, but fails to live up to that standard, such as incorrect advice or making a mistake in your work.
    • Dishonest, fraudulent or malicious act or omission of any former or present employee. This includes employees stealing from your clients, and lying or failing to inform you or your clients of detrimental information, as well as revealing confidential client information.
    • Libel or slander, using or producing written, or spoken statements or materials that damages a client’s reputation.
    • Unintentional breach of confidentiality, when data or information provided in confidence is accidentally disclosed to a third party without the client's consent, such as sensitive data being stolen or accidently sent to the wrong party or without permission.
    • Unintentional infringement of intellectual property rights, such as accidentally violating copyrights, patents, and trademarks, includes imitation or passing another’s products or services off as your own.
    • The loss of or damage to documents, which could be damaged, lost in the post or even stolen while in your care. It also covers the cost of possible recovery of documents.
  • Q What type of business or professional does Professional Indemnity Insurance cover?

    If you’re a contractor, freelancer or small business, we cover the following trades/professions:

    • Accountants
    • Construction consultants including architects
    • Estate agents and property consultants
    • Media/marketing consultants
    • IT consultants
    • Business/management consultants
    • Other professions such as driving instructors and photographers 
  • QHow far in advance can I get a quote?

    You can get a quote up to 30 days before you need the cover to start.

  • Q What do I do if I have multiple trades/professions?

    If you need cover for more than one trade/profession, please call us on 0345 878 5555.

  • Q What if I haven't got a business name?

    The Business name field is mandatory only for Limited company or Partnership. You can leave it blank if you are a sole trader.

  • Q What are the excesses for Professional Indemnity Insurance?

    Excesses will vary depending on your circumstances and your individual excesses will be found in the quote page when you have completed the ‘Your Business’ section of the quote process. Or call us on 0345 878 5555.

  • Q What if I don't know the date of a past claim (Professional Indemnity Insurance)?

    If you’re unsure of the date of your claim(s) please get in touch with your current or previous insurer to find out. Or, you can enter an approximate date and then call us on 0345 878 5555 to change your claims details with the correct information.

  • Q What is retroactive cover?

    Retroactive cover means your insurance covers you from the date you first bought a professional indemnity policy, even if this policy was placed with another insurer. This is subject to the fact that you kept a record of your previous policies and maintained continuous cover from policy to policy. The benefit of retroactive cover is that if you need to make a claim for an event that happened before the start of your current policy and the date of the alleged error or omission falls within the retroactive period, this will be covered subject to other policy terms and conditions.

  • Q What is a retroactive date and what does that mean for our policy?

    In most cases, this will be the date you first purchased your Professional Indemnity Insurance policy. The purpose of a retroactive date is to confirm the date from which your past work is being covered.

  • QWhat are the exclusions on this policy?

    Please refer to the policy summary document where we detail the general exclusions. For more details please refer to your policy wording or call our customer services department on 0345 303 1756.

  • QWhat is Insurance Premium Tax (IPT)?

    Insurance Premium Tax is a tax payable on insurance premiums and is set by the Government.

    All documents outlining premiums, such as quotations, show how much insurance premium tax you're being charged. However, not all UK residents pay the tax, such as anyone who resides in the Channel Islands or Isle of Man.

    Please note that HM Revenue and Customs has increased the rate of Insurance Premium Tax from 10% to 12%. This will affect all policies from 1st June 2017 and will be reflected in the renewal premium.

  • QWhat if I don't have an email address (Professional Indemnity Insurance)?

    To get a quote online you’ll need to enter a valid email address. If you'd like help getting a quote, call us on 0345 878 5555

  • QDo you accept cheques or cash?

    No, we only accept payments by direct debit and credit/debit cards. Cards that are accepted are Visa, American Express, MasterCard, Maestro, Visa Electron, and Solo card.

  • Q What is the best insurance for me?

    Direct Line for Business offers insurance solutions for a variety of businesses. Click on the product links below to see the details of the cover provided by each of our products, or try our insurance selector by clicking on product finder which could help you to decide which of our products may suit your needs. Alternatively, you can call us on 0345 303 1756. Calls may be recorded.