How to get a certificate or proof of No Claim Bonus

To request your document, please email:

DL4B.Van.Customerservice@directlinegroup.co.uk

In the subject header, please type:

"NCB" for proof of No Claim Bonus, or "CERT" for a Certificate of Insurance

In the body of the email, please detail the following:

  1. The policy number
  2. The Insured vehicle Registration Number
  3. The Name of the policy holder
  4. The address noted on the policy schedule

Provided that the information supplied matches our records, we'll email you the document within 48-hours.

Thank you for your request.
-Van Customer Service Team