Our phone lines are very busy right now, so there may be long wait times. To avoid any delay, you can use our website to get a quote, start a claim and view your policies. For other queries, chat to our Virtual Assistant.
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Claims

Make a van claim

Everything you need to get your claim started.

Before you begin

The following information may help you make your claim.

  • Only comprehensive claims can be logged online at this time. If you have a Third Party, Fire and Theft policy and need to claim please call us.
  • Your policy number and personal details
  • Your van registration number
  • Where and when the incident took place
  • Details of any other vehicles, people or property involved
  • Contact details for any witnesses
  • A crime reference number if the police were involved

Start your claim

Claim online

Comprehensive van insurance customers can begin an online claim right away.

Start your claim online

Talk to our claims team

If you'd rather speak to us, our claims team is ready to help.

You should also call for claims relating to:

  • Third party, fire and theft cover
  • 24-hour accident recovery
  • Out of hours reporting

Windscreen claims

If you need to make a claim on your windscreen, our partners Autoglass will handle it for you.

Claim with Autoglass

Talk to our claims team

General claims

To start a claim please call us on
0345 301 2882

Monday to Friday, 8am-6pm
Saturday, 9am-5pm

24-hour accident recovery helpline

Speak to a claims advisor on
0800 269 015

When it's an emergency, we're here 24/7 all year round.

365 days, 7 days per week.

Out of hours claim reporting

To report a claim outside of our regular hours, please call us on
0345 301 2882