- Your policy number and personal details
- What happened, including where and when the incident took place
- A list of all items being claimed for and what they originally cost – please provide receipts if you have them. If you can, keep the items that need replacing as we may need to inspect them
- Any documents or photographs to support your claim, including the damaged items
- A crime reference number if the police attended
- If anyone was hurt we will need some details about them and the incident
- If you're a landlord and the tenant was involved, we'll need some details about them
- If the claim is against you, we'll need to see any correspondence between you and the claimant, as well as any contracts (if relevant)
Even if you don't know all this information, you can still report the claim.
