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Don't let unpaid rent keep you up at night

Add our market-leading Rent Guarantee to your Landlord Insurance, and we'll provide cover for any unpaid rent. So if your tenants can't pay, we will.

Cover purchased as part of Legal Expenses add on. Qualifying criteria apply.
Restricted claims for existing tenants in the first 90 days when product first purchased. Residential landlords only.

Rent Guarantee

Even the most reliable tenants could fall victim to financial difficulties, and might find themselves in a position where they can no longer pay their rent. It's therefore important to put safeguards in place, so if you're faced with an unexpected change in circumstances, your income is protected.

If you choose to add Rent Guarantee to your Landlord Insurance, we'll repay any unpaid rent while your tenants are still in the property, covering up to £250,000 per claim. This means you won't need to worry about keeping up with your monthly mortgage payments.

As well as unpaid rent, we'll also cover the cost of repossessing the property.

Once you get your property back, you may find it needs repairs before it can be let out again. Through Rent Guarantee, we'll pay 50% of the rent you had previously received while the repairs are taking place. This will continue for up to three months or until the property is let, whichever happens first.

How to get Rent Guarantee

You cannot purchase Rent Guarantee as a stand alone policy. Rent Guarantee is part of our Legal Expenses cover - an optional feature that can be added to our Landlord Insurance for an extra layer of protection.

If you are already a Landlord Insurance customer, you can take out Legal Expenses cover at the point of renewal, and add Rent Guarantee then.

If you are a new customer, you will need to take out Legal Expenses cover at the point of obtaining our Landlord Insurance. You will then be able to add Rent Guarantee.

New Landlord customers can also benefit from our price beat guarantee. If you change to us, or take out your first policy, we’ll guarantee to beat the renewal premium or quote of any other insurer. Cover must be on an equivalent basis to ours and qualifying criteria will apply. You can read the terms & conditions here.

The benefits of Rent Guarantee:

  • There’s no limit on the number of claims per year
  • £250,000 limit per claim
  • No excess
  • Claims can be made once the rent has been overdue for at least one calendar month
  • The cost for insuring a single flat or house for 12 months’ cover is £72.80 (inclusive of IPT at 12% as of 1 June 2017)
  • How to get Rent Guarantee

    As a new customer or at renewal, all you need to do is take out our optional Legal Expenses cover and add Rent Guarantee to it.

    How to qualify for Rent Guarantee

    Your property must be residential and in the UK. You need to have a reference for each tenant and each guarantor from a licensed referencing service before the tenancy begins. It must include:

    1. A written reference from previous managing agent or landlord
    2. A written reference from an employer (or any other financial source)
    3. A credit history check that includes the Enforcement of Judgments Office, County Court Judgments and bankruptcy

    There also needs to be a detailed inventory of the contents and condition of the property. The inventory must include supporting photographs and the tenant must have signed it. Plus, you must keep clear and up-to-date rental records.

    What Rent Guarantee does not cover

    The policy wording has the full terms and conditions, but the following key circumstances aren’t covered:

    • Rent arrears for any residential premises not in the UK
    • Rent arrears if you haven’t got satisfactory references before the tenancy starts or if the property is not let under a specific letting agreement defined by the Housing Act 1988 or the Housing (Scotland) Act 1988 or The Private tenancies Order 2006 in Northern Ireland
    • Contract disputes about your tenancy agreement
    • Any disagreement with your tenant(s) within 90 days of first buying Rent Guarantee when the tenancy agreement began before the start date of this cover
    • Rent arrears for commercial or mixed use premises
    • Rent arrears once the property is re-let
  • Once the tenant has not paid rent for 30 days and the relevant Section 21 or Section 8 notice has been issued, then you can claim.

    You must inform our legal expenses cover provider DAS as soon as possible. The claims handler then will inform you within five working days whether the claim is covered or if more information is needed.

    If the claim is covered, you’ll be provided the details of the solicitor assigned to your case and what to expect next. Any claim reported after 90 days after the date of the rent not being paid when expected is not covered.

    Examples of some of the documents we need when you claim:

    • A copy of the tenancy agreement
    • A schedule of how much rent is owed
    • Copies of any references you have
    • Any emails, faxes or letters sent to do with the dispute
    • If it’s applicable to the claim, then a copy of dilapidations inventory and/or schedule of dilapidations – this details breaches of the lease that are to do with the condition of a property during the tenancy or when the lease ends.
    • Copy of any notices for possession – usually this will be a Section 8 or Section 21
    • Confirmation of your Direct Line for Business policy schedule
    • A Deposit Protection Certificate
    • Proof of ownership of the property

    Find out more about the eviction process.