If you're having financial difficulties, we can review your levels of cover, change your payment dates or offer a payment deferral.
A payment deferral means putting off your payments for a short period. When you start paying again, the amount that has been "missed" gets spread over the remainder of the agreement.
We will not charge any additional interest to you so the total payable won't increase as a result.
Payment deferrals should only be used when absolutely necessary, the full credit agreement balance will still be due, but will be paid for over a shorter period.
Agreed payment deferrals will not have a negative impact on your credit score.
What should I do next?
If you're struggling financially then please call us and we'll see what we can do to help. Don't cancel any payments or direct debits through your bank as this can affect your policy with us.
For free and impartial money advice, please refer to the Money Advice Service's 'Money Navigator Tool' at https://www.moneyadviceservice.org.uk/en/tools/money-navigator-tool, the Business Debtline at https://www.businessdebtline.org or visit https://www.fca.org.uk/consumers/dealing-financial-difficulties-coronavirus for advice on dealing with financial difficulties through Coronavirus.