Contact Us

General enquiries

For general enquires about business insurance, please call us on
0345 301 4827.

Lines open: 8am-8pm Monday to Friday, 9am-5pm Saturday and 10am-4pm Sunday.

Postal address

Direct Line Insurance

The Wharf, Neville Street, Leeds LS1 4AZ

If you have a question about a specific topic then please click on the link below for the relevant number:

For Direct Line for Business Insurance products:

Online quotes

Lines open: 8am-8pm Monday to Friday, 9am-5pm Saturday and 10am-4pm Sunday

For help with your online quote call
0345 303 1756

Business Insurance Claims

Lines open: 8am-8pm Monday to Friday, 9am-5pm Saturday and 10am-4pm Sunday

To make a claim or for enquires about existing claims
0345 303 1753

Should you require assistance outside our business hours, please call us on this number and you will be redirected to emergency help who will be to assist you.

Van Insurance

Lines open: 8am-8pm Monday to Friday, 9am-5pm Saturday and 10am-4pm Sunday

Van Insurance general enquiries

0345 301 2882

For help with your online quote

0345 303 1756

Public Liability Insurance

Lines open: 8am-8pm Monday to Friday, 9am-5pm Saturday and 10am-4pm Sunday

Public Liability Insurance general enquiries

0345 303 1761

For help with your online quote

0345 303 1756

Landlord Insurance

Lines open: 8am-8pm Monday to Friday, 9am-5pm Saturday and 10am-4pm Sunday

Residential Property Insurance general enquiries

0345 303 1763

For help with your online quote

0345 303 1756

Shop Insurance

Lines open: 8am-8pm Monday to Friday, 9am-5pm Saturday and 10am-4pm Sunday

Shop Insurance general enquiries

0345 303 1762

For help with your online quote

0345 303 1756

Home Business Insurance

Lines open: 8am-8pm Monday to Friday, 9am-5pm Saturday and 10am-4pm Sunday

Home Business Insurance general enquiries

0345 303 1739

For help with your online quote

0345 303 1756

Office Insurance / Surgery Insurance

Lines open: 8am-8pm Monday to Friday, 9am-5pm Saturday and 10am-4pm Sunday

Office Insurance / Surgery Insurance general enquiries

0345 303 1740

For help with your online quote

0345 303 1756

Pubs & Restaurant Insurance

Lines open: 8am-8pm Monday to Friday, 9am-5pm Saturday and 10am-4pm Sunday

Pubs & Restaurants Insurance general enquiries

0345 303 1741

For help with your online quote

0345 303 1756

Guest House Insurance

Lines open: 8am-8pm Monday to Friday, 9am-5pm Saturday and 10am-4pm Sunday

Guest House | Bed and Breakfast Insurance general enquiries

0345 303 1742

For help with your online quote

0345 303 1756

Commercial Landlord Insurance

Lines open: 8am-8pm Monday to Friday, 9am-5pm Saturday and 10am-4pm Sunday

Commercial Landlord Insurance general enquiries

0345 303 1764

For help with your online quote

0345 303 1756

Complaints

Our promise to you is that we will always be fair and reasonable whenever you need the protection of the policies and that we will act quickly to provide that protection.

Should there ever be an occasion when you feel that we have failed to honour our promise, we will do everything possible to ensure that your complaint is dealt with quickly and fairly.

If you wish to make a complaint please view our complaints procedure or you can call us on the number listed below.

0345 303 1760

Calls recorded. Conditions apply. Calls from a BT landline charged at local rate. Calls from other networks may vary.