With online shopping becoming the norm for many customers, it's never been easier to run a thriving online retail business from home, your shop or an office. But just because you trade online doesn't mean you're not susceptible to the same risks as other more traditional enterprises.
If one of your products causes injury to a customer or a member of the public, you could find yourself in court facing some potentially high legal costs. Meanwhile, if your stock is stolen, is damaged during transit or gets damaged by a fire, you might have to put your business activities on hold. If your business is small, you won't necessarily have the funds to keep replacing goods.
Even if you don't work in a typical shop environment or communicate with your customers face-to-face, things can still go wrong. Having the right insurance in place makes it easier to keep your business running when the unexpected happens.
At Direct Line for Business, we provide flexible insurance that can cover you for the risks you face both on and offline. See what types of cover you can include in your policy below.
We've insured thousands of businesses over the years, so we understand that every business is different and what works for one business might not work for another. We adopt the same approach for digital businesses like yours.
Using our online quote tool, you can create a bespoke insurance policy that reflects the specific needs of your business. So whether you sell personalised birthday cards or your own range of food products, and whether you sell them on your own website, or through a third party, such as eBay, Amazon or Etsy, you'll get the right cover for your specific business.
With so many transactions taking place online, and so much data being shared, cyber security has become a key consideration for businesses. Relying on technology leaves businesses open to risk. However, having the right insurance in place can help mitigate those risks.
If hackers subject your online store to a cyber attack, cyber cover would pay for the costs of investigating and rectifying damage to your systems, loss of revenue, compensation costs if there is a breach of customer information, and expenses to deal with the incident.
We know how stressful being hacked can be, so if your business is being held to ransom by online criminals, we can provide access to specialist support to help you respond to the threat.
Add any of the following cover options to your insurance to create a policy that fits your unique business needs. These covers are subject to policy conditions and limits.
If you have an existing quote or policy with us, you can view and download your policy documents from the My Account page.
We tailor all our policies, so your documents only show what you’ve chosen to cover.
Below is a summary of a generic policy, from 15th July 2018 onwards, which shows the main covers and exclusions in our policies.