Manage and make changes to your landlord
insurance online. There's no need to call.

  • Renew your landlord insurance
  • Find all your policy documents
  • Add or remove properties
  • Tell us your property is no longer occupied
  • Make an online claim 24/7
  • Check or change your payments
  • See your saved landlord insurance quotes

Need to change your cover or make a landlord insurance claim? You can do it online.

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Make policy changes yourself

Did you know you can make changes to your policy via your online account? If your property is no longer occupied or you want to change your policy, you can do all this online with no need to call.

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Claim online 24/7

We've made claims easy. Make a landlord insurance claim or report an incident and you'll get immediate confirmation and your claim reference number.

Frequently asked questions about landlord insurance

Don't reach for the phone... the answer you need might be here.

If you select our Buildings cover, you'll automatically get Equipment Breakdown cover. This pays to repair or replace your boiler, irrespective of its age, if it breaks down, but excludes wear and tear. Read more about our boiler insurance cover.

To make a claim, you need to arrange for a boiler engineer to visit your property and assess the boiler. They need to submit their report to us, so we can assess whether the claim is covered. If it is, we'll reimburse you for the repair/replacement costs, including parts, labour and call out charges, less the £200 excess.

This cover is not a maintenance contract - it doesn't cover servicing or Gas Safety Certificates (CP12).

The type of landlord insurance that you need will differ depending on your requirements. There are three key cover levels of landlord insurance - Buildings, Contents and Leaseholders Fixtures & Fittings. Buildings Insurance provides cover for damage to, or loss of, the property's structure. Contents covers damage to, or loss of, landlord's possessions left within the property, like furniture. Leaseholders Fixtures & Fittings cover covers the fixed fittings within a property, like Bathroom suites or kitchen units, where cover is excluded under the main buildings insurance policy which has been arranged such as a for a block of flats. You can combine your insurance covers like Buildings and Contents if you need to cover both the property structure and possessions in the property.

To obtain a quote you need to enter your details, any past claims history together with the details of the property and the tenants you are renting too. Property details you would need include the rebuild value, the age and construction of the property.

You can get a quote with us for multi-property landlord insurance, with the option to insure up to 15 properties under one policy with one renewal date. You can do this online by adding the details for each of your properties.

If you already have landlord insurance with us, you can add up to 15 properties to your policy by logging into the My Account section. You'll need to use the email address and password you provided when you bought your landlord insurance policy. If you've forgotten your details, you can reset your password on the login screen.

Once logged in, you can view your existing policy under the “Your Policies” section and click “Amend” to add or remove any properties at any time.

Get instant landlord insurance help 24/7

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Ask our virtual assistant

Our virtual assistant is ready to answer your questions.

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Message us on WhatsApp

Start a WhatsApp chat and get the help you need wherever you are. You can make many policy changes directly on WhatsApp.

Can't find what you're looking for?

The quickest way to manage anything related to your cover is to use your online account. If you have a question, you can get in touch 24/7 on WhatsApp WhatsApp or ask our virtual assistant.

If you'd like to chat with our customer service team, please select what you need to talk about:

Complaints