To be eligible for Landlord Emergency
Your property must be in the UK and a residential let under a tenancy agreement of six months or more. The residential property or flat must have no more than 12 bedrooms.
What Landlord Emergency does not cover
Landlord Emergency only applies to residential properties. As such, we won't cover insured emergencies relating to any commercial property, any commercial portion of a mixed-use premises, or any property let as a holiday home or short term let (less than six months).
The policy wording has the full terms and conditions, but the following key circumstances aren't covered:
- Incidents occurring in a property that has been unoccupied for 60 days or more
- Incidents relating to mains electricity, gas, and water supply
- Incidents relating to shared roofs or communal areas or property not owned by you
- Costs for normal day-to-day property maintenance
- Costs incurred prior to the claim being accepted
- Cover for events that started before the date of your policy
- Damage caused by gaining access to carry out repairs
What to do in an emergency
If you believe the incident could result in serious personal risk or substantial damage to the insured property, contact the fire, ambulance or police service.
If there is a gas leak, you should contact the National Gas Emergency Service on 0800 111 999.
Contact your supplier if there is an emergency relating to a service such as the mains water or electricity supply.