This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
What your rights are
If there are any changes to the amount, date or frequency of your payments, Direct Line for Business will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Direct Line for Business to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
If an error is made in the payment of your Direct Debit, by Direct Line for Business or your bank or building society you’re entitled to a full and immediate refund of the amount paid from your bank or building society.
If you receive money you’re not owed
If you receive a refund you’re not entitled to, you must pay it back when Direct Line for Business asks you to.
How to cancel a Direct Debit
You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.